Replacement & Refund Policy

Xtees.com - Buyer Protection Policy

We truly understand that any buyer trusts us solely and buys the product from our site.

Hence, we take responsibility for any dis-satisfaction arising there-off.

100% Replacement Guarantee

We have a 7 Days 100% replacement guarantee.

If there is a genuine defect with our product, just let us know within 7 days from the date of purchase.

We will replace the product for you free of cost.

Garment Size / Color Replacement Policy

Make sure of your garment size / color before u buy a garment.

Our size / color replacement is applicable only for plain blank garments.

All our printed / embroidered garments are custom made as per your request.

They are produced upon your order and cannot be sold to anyone else.

So, we do not offer size replacement for any printed / embroidered garments.

We have displayed our size chart on each and every page.

Make sure of your size/ color before u buy a printed / embroidered garment.

If you want to buy many of our printed / embroidered garments,

we suggest you buy 1 quantity first to assure ur size.

Mobile Phone Case Replacement Policy

If your mobile case does not fit your mobile phone, we will send u a fresh replacement.

If the replacement also does not fit, we will issue a 100% refund immediately.

Claim Process

Replacement queries has to be sent thro e-mail only.

You can e-mail us at shop@xtees.com regarding your replacement query.

You have to send the product back to us at your cost for a replacement.

We don't have a reverse pick-up facility.

In case of refunds, all refunds will be made thro payment reversal to your payment mode.

Customer Care

You can e-mail us at shop@xtees.com regarding any queries.

Please quote your Order number for immediate follow-ups.

We respond to all queries during Monday - Friday 9.00 am to 6.00 pm.

We do not respond to queries on Saturdays, Sundays & All National / Regional Holidays.